A large Southern bank needed to institute an electronic tracking system for computer maintenance conducted by its IT department. The tracking system was required for auditing purposes.
What we did:
We worked closely with the IT department to analyze the maintenance request process and clearly identify the types of reports that were needed to satisfy the auditors. We used Oracle’s Primavera software to help us track the entire process, from the initial request, to IT’s response, to the work conducted, and the reports produced. It also was tied into the bank’s timesheets for more efficient record keeping.
The new system was a big success, and the auditors were happy (that’s important). The system started tracking IT maintenance in 2004.